ABOUT THE JOB To ensure an easy buying experience forall visitors and customers. This includes in particular:Securingthe foundation for an easy buying experience.Implementingan IKEA shopping tools offer that helps safeguard the IKEA mechanical salesprocess.Ensuringa fast and efficient after-sales experience with the customer in focus.YOUR ASSIGNMENT Yourtasks will include Contribute to the creation and operationalimplementation of the local customer relations' action plan.Support a customer-focused culture throughout thecomplete unit and ensure an overall easy buying experience.Contribute to the building of business competence bysupporting co-workers in their efforts to improve according to agreeddevelopment plans.Implement the global solutions, services and toolsthat support self-service and self-choice during the complete buyingexperience.Implement and follow up on the activities identifiedto remove hindrances and secure a customer-focused easy buying experience.Ensure the efficient and cost-effective execution ofthe IKEA exchanges and returns policy and a customer-friendly handling ofcomplaints.Provide an inspiring and motivating direction forthe team and its individual members to ensure development and succession.Provide input to the service agreements andcontracts with internal and external partners, such as the Customer SupportCentre and support co-workers in executing those.Ensure balanced operational excellence in dailyoperations to enhance the easy buying experience.Support proactively with customer insights toimprove business and functional operations.YOURPROFILE Your knowledge, skills and experienceinclude: JOB-SPECIFIC KNOWLEDGE Solid understanding of all aspects of thehome-to-home shopping experience.Cost and budget management.Proven leadership knowledge in a people-centricorganisation.Talent management, i.e. development, succession.Change management.IKEA Brand, IKEA culture and values.Knowledge of working methods according to workfocus.Legal requirements and third-party contracts.Knowledge of the easy buying process.Good knowledge of IKEA sales support tools.MOTIVATION Be passionate about customers and act to ensure apositive shopping experience.The IKEA values truly reflect personal values.Passionate about growing and developing business.Enjoy working in a fast-paced and future-orientedenvironment.Passionate about home furnishing, people's life athome and the IKEA range of products and services.CAPABILITIES Ability to work independently and reliably on agreedworking methods.Good communication, negotiation and influencingskills.Ability to find solutions for customer andoperational issues.Good attention to details by being persistent,structured and accurate.Very perceptive with that ability to implementsolutions quickly.