职位描述：? Achievescustomer service objectives by contributing customer service information,marketing information and recommendations to strategic plans and reviews;preparing and completing action plans; implementing customer-service standards;resolving problems; completing audits; identifying customer service trends;determining system improvements; implementing change.? 依据客户服务信息、营销信息及建议制定战略计划与评审，从而实现客户服务目标；准备并完成行动计划；执行客户服务标准；解决问题；完成审核；识别客户服务趋势；确定体系的改进；执行（人员、工作内容等）变动。? Supportteam manager to determines customer service requirements by maintaining contactwith customers; visiting local and oversee customers; visiting operationalenvironments; conducting surveys; forming focus groups; benchmarking bestpractices; analyzing information and applications.? 协助服务经理与客户保持联系以确定客户服务要求；拜访当地监管客户；访问（客户）操作环境；进行调查；组建焦点小组；检测最佳做法；分析信息与应用程序。? Improvescustomer service quality results by studying, evaluating, and re-designingprocesses; compiling data; monitoring and analyzing results.? 通过研究、评估和重新设计流程来提高客户服务质量；编辑数据；监测和分析结果。? Maximizescustomer operational performance by providing ‘help desk’ resources andtechnical advice; resolving problems; disseminating customer information toappropriate company departments; entering customer orders.? 通过建立“服务台”提供资源和技术建议，最大限度地提高客户的运营绩效；解决问题；适当向公司相关部门传递客户信息；输入客户订单。? Updatesjob knowledge by participating in educational opportunities; readingprofessional publications; maintaining personal networks; participating inprofessional organizations.? 通过培训更新工作相关知识；阅读专业刊物；维护个人网络；参加专业组织。? Supportsteam manager to accomplish organization mission by completing related resultsas needed.? 协助团队管理者根据需要达成相关成果，从而完成组织任务。? Goodcoordination and communication skill and ability with domestic and foreigncustomers.良好的与国内外客户协调、沟通的技巧和能力。